Friday, February 23, 2007

Lycos says NO!...

OK another rant about service...however this one, I don't even recall asking for.

We all hate spam, and I get quite a bit of it. Now we all know that the "super stock deals", the "v..i..a..G..a..r..A D..e..a..l..s.." messages and the "just send me your bank account info, and I'll transfer you 40 million dollars" scams that come from individual accounts that will not remove you from a spam list, cause they don't keep one. Well here's a big one....LYCOS.

I get this stupid Email "relationship-timeline@lycos-newsmail.com". Now I don't use Lycos, maybe I did...14 years ago...but have used nor heard from them at all, ever.

So I want to get off this SPAM LIST, and figuring that this is a large company, going through the paces to have my email removed from their list might be worth the effort.

To unsubscribe, at the bottom of the email is this link: http://www.lycos-newsmail.com/us.

Now on this page, you have to login, to unsubscribe. Since I don't recall subscribing to anything, I click on the "lost your password" link, so I can get it, so I can sign in, so I can cancel.

OK, the next page, you must provide your username (once again, don't have...didn't signup), my Last name (WTF?) and my email address. So I have to have all of this info, just to have it emailed to me? What for? Here's my email...just send whatever my username and password that is linked to this email account.....ummm... TO THIS EMAIL ACCOUNT.... Ahhh.. another link...feedback....

Clicking this, only brings you to the LYCOS homepage....GRRR...

OK to the bottom of the hompage....there it is..."Help".... Now I got it. Clicking help brings me to another page...."questions and answers"...hmmm...Dont have a question...ahhh...this is definitely it...."open new support ticket"....

FUCK!!! I have to have my username, to send in a support ticket, to find out my username, so I can have my password emailed to me, so I can log in, so I can be removed from a mailing list.

OK now going to scream at someone via phone cause this is just Bullshit...

I get a number (781) 370-2700...la la la..."press 2 for customer service"...ok...2.

"We're sorry but Lycos no longer provides customer service via telephone. Please visit our website..." FFFFFUUUUUUUCCCCCCCKKKKKKK!

Well I try several more extensions at the above number, leaving nice messages to all of these people who don't seem to answer their phones.

So I am turning to you, the internet public for assistance with this LYCOS issue. Anybody got ideas???

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